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At Holograph, we’re redefining enterprise solutions with innovation at the core. As a globalEnterprise Solutions Partner, we specialize in a wide range of services, including IT infrastructure,Custom Development, Cloud solutions, DevOps, ITSM, Staff Augmentation, and Atlassian services.From License Management to Cyber Security to tailored digital transformation strategies, we partner with businesses to unlock their full potential. With expertise spanning Cloud Migration, Align,DevOps, and more, and offices across the US, Gulf, and India, we combine global reach with localized insight. Join us, and be part of a forward-thinking team that’s driving impactful change across industries worldwide.
- Renewals: Ensure timely contract renewals and maximize retention rates.
- Relationship Building: Develop strong, trust-based relationships with key stakeholders and decision-makers.
- Cross-Selling & Upselling: Identify expansion opportunities, pitch relevant solutions, and achieve revenue growth targets.
- Customer Success Alignment: Work closely with CS, Sales, Product, and Support teams to ensure customer satisfaction and roadmap alignment.
- NDR/Revenue Retention: Manage Net Dollar Retention (NDR) goals and proactively mitigate risks of churn or downsell.
- Account Insights: Track account health, usage trends, and engagement via CRM and analytics tools.
- Strategic Planning: Build quarterly account development plans to increase customer value and revenue potential.
- 2–4 years of experience in B2B Key Account Management or Customer Success roles.
- Strong proficiency in CRM platforms (HubSpot, Salesforce, or similar).
- Proven track record in cross-selling, upselling, and driving renewals.
- Excellent communication, negotiation, and stakeholder management skills.
- Experience working with US-based customers (preferred).
- Ability to manage multiple accounts, prioritize workloads, and operate in a fast-paced remote environment.
- Strong understanding of NDR retention strategies.
Ready to elevate client experiences and drive success with Holograph? Send your resume and a cover letter detailing your experience and passion for customer success to hr@holographtechnologies.com. Join us in building meaningful client relationships that make a difference!
